Issue:
- Cannot delete a User's custom rate from a Matter
- Trying to remove a User from a Matter's Billing Preferences, getting a "success" message but they won't disappear
- Custom Rates are being duplicated on my Matter and I can't remove them
- Cannot delete Duplicate Custom Matter Rates
Environment:
- Clio Manage
Additional Information:
- n/a
Cause:
- User is listed in the Billing Preferences twice
Resolution:
- Assign one of the Custom Rates to another User
- Save the Matter
- Edit the Matter again and remove the 2 Users or the edited User, if the result of a duplication