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What's Changed With the In-App Chat Support?

Issue:

  • How come I can't get on live chat?
  • Why is chat offline?
  • Why can't I chat into Support?

Environment:

  • Clio Manage

Additional Information:

  • Try using chat again between 5:00 am and 11:59 pm (PST), Monday-Friday
  • Clear your browser cache

Cause:

In an effort to provide answers to common questions faster, we have introduced the Help Center into our Chat application. This way, answers are available at the click of a button. Should the question require additional support, the Live Chat button in the lower right-hand corner of the window will connect you to a Support Agent.   

 

 

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