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Error: 'Unable to Duplicate Document' When Attempting to Duplicate a Document Template in Clio Grow

Issue:

  • Getting Unable to Duplicate Document error when attempting to duplicate Document
  • Cannot duplicate Document in Clio Grow / Lexicata
  • Unable to Duplicate Document
  • Why can't I duplicate a Document in Clio Grow 
  • Why can't I duplicate a Document in Lexicata

Environment:

  • Clio Grow

Additional Information:

  • n/a

Cause:

  • A document with the same file name as the attempted duplicate exists; likely in the archive bin or documents list.

Resolution:

  1. Scroll down and click Archive Bin
  2. Restore duplicate document
  3. Rename restored duplicate to something else, then Archive it
  4. Create new duplicate from original Document

or

  1. Locate Document with the same file name as attempted Duplicate
  2. Rename Document
  3. Archive Document
  4. Create new duplicate from original Document
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