San Diego’s got 2020 vision. Get your pass to the Clio Cloud Conference, October 15-16, 2020, at Year End prices!

Quickbooks Error Code: (120)

Issue:

  • Quickbooks Error Code (120): Authorization Failure: AuthorizationFailure: Unknown Error during Authentication, statusCode 500
  • Duplicate Document Number Error AuthorizationFailure : XXX Accountant user was deleted while still connected to the company.

Environment:

  • Clio Web App
  • Quickbooks Online

Additional Information:

n/a

Cause:

This occurs whenever the user who initially set up the Clio to Quickbooks Online sync is disabled in Quickbooks.

Resolution:

  • Disconnect the sync by Revoking, then set up the sync with an enabled user (see here)
  • If this does not resolve the issue, contact Clio Support (see here)

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality