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I'm Unable to Download a File From Clio

Issue:

  • Downloading a CSV file 
  • File won't download 

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

In most cases, this is a browser related issue. Try the following steps: 


Resolution:

  1. Try an alternate browser 
  2. Download the file in an incognito window 
  3. Update the download settings of your browser 
  4. Check your download folders for the file 
  5. Clear the cache on your browser 

 

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