Issue:
- When uploading a Document into Clio, it will appear to begin uploading successfully. However, part way through the upload (in this case, after waiting a long time) it will give a "Something Went Wrong" error message.
Environment:
- Clio Manage
Additional Information:
n/a
Cause:
If the Document is sufficiently large and the internet connection speed of the user uploading the Document is sufficiently slow, Clio will cancel the upload attempt after a certain amount of time has elapsed and will generate the above error message. This is known as a 'timeout'.
Resolution:
Try to upload the Document into Clio with a faster internet connection.