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"Something Went Wrong" Error Message when Uploading a large Document

Issue:

  • When uploading a Document into Clio, it will appear to begin uploading successfully. However, part way through the upload (in this case, after waiting a long time) it will give a "Something Went Wrong" error message.

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

If the Document is sufficiently large and the internet connection speed of the user uploading the Document is sufficiently slow, Clio will cancel the upload attempt after a certain amount of time has elapsed and will generate the above error message. This is known as a 'timeout'.

Resolution:

Try to upload the Document into Clio with a faster internet connection.

 

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