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"Currency Isn't Supported for This Account" When Processing a Payment Using Secure Payment Link

Issue:

  • Why do I get "Currency isn't supported for this account" when processing a credit card payment using Secure Payment Link?

Environment:

  • Clio Manage Web App

Additional Information:

For further information on changing the default currency on your account or a bill, please see the following:

Cause:

For U.S. based firms, the country of the firm address is listed as Canada instead of the United States.

Resolution:

Change the country of the firm address to the United States.

  1. Navigate to Settings in the navigation bar
  2. Click on Account and Payment Info
  3. Update the Country in the Address fields
  4. Click Save New Information 

Additionally, confirm the firm's default currency and the bill's currency are both set to USD.

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