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Error Message When Trying to Authenticate Gmail Add-On

Issue:

  • "This action is not supported while logged into multiple accounts in the same domain or multiple consumer accounts. Please log out and try again"
  • "We're sorry but you do not have access to Google Docs Editors. Please log in to your Admin Console to enable Google Docs Editors"

Environment:

  • Clio Manage

Additional Information:

Google instructions, click here.

Cause:

In order to log emails with attachments, Docs needs to be enabled. 

Resolution:

  1. Navigate to GSuite or Google Admin
  2. Click into Apps
  3. Allow Access for Docs

 

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