Introducing The Law Community, the online community just for Clio customers. Sign up now.

How do I Deactivate a User in Clio Grow?

Objective:

  • Remove account access for someone who's left the firm
  • Avoid paying for unused users licenses
  • How to disable a user In Clio Grow
  • Deactivate Grow user
  • How do I disable / remove / deactivate a user / firm member / staff member?
  • How Do I Deactivate a User In My Clio Account?
  • How To Deactivate An Account
  • Paying for people not at my firm

Environment:

  • Clio Grow

Additional Information:

  • After deactivating a user, if you don't plan on filling their license spot with another firm member, make sure to remove the unused license.
  • You cannot deactivate Admins. The original subscriber must change their permission level from "Admin" to "Normal" before deactivating them.

Procedure:

  1. Click on Settings (in the bottom-left corner)
  2. Click on Account 
  3. Find the user you wish to disable
  4. Click Deactivate for that user
  5. Click Deactivate User.
Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality