Introducing The Law Community, the online community just for Clio customers. Sign up now.

Unable to Remove User Permissions

Issue:

  • When editing user permission within Manage User, it states it saved, however, the permission still remains. 

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

Permissions are set for all firm users. This will override any other settings for custom user permissions.

Resolution:

  1. Go to Settings 
  2. Select Groups, Permissions, and Job Titles
  3. Select Permissions
  4. Make sure Firm (All Users) is unchecked 

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality