Issue:
- The Gmail Add-on isn't able to find any matters
- Can't find specific matters in Gmail Add-on
Environment:
- Gmail
- Clio Manage
Additional Information:
- By default, Closed Matters will not appear in the Gmail Add-on Search.
- For more information on Clio's Gmail Add-on see here.
Resolution:
This could be caused by a few different reasons. To resolve this, try the following:
- Type in the Matter Name without pressing Enter or Tab
- Select the matter from the drop-down below
Alternatively, try: