Issue:

• The Gmail Add-on isn't able to find any matters
• Can't find specific matters in Gmail Add-on

Environment:

• Gmail 
• Clio Manage

Additional Information:

• By default, Closed Matters will not appear in the Gmail Add-on Search. 
• For more information on Clio's Gmail Add-on see here.

Resolution:

This could be caused by a few different reasons. To resolve this, try the following:

1. Type in the Matter Name without pressing Enter or Tab
2. Select the matter from the drop-down below

Alternatively, try:

1. Log out, of the Gmail Add-on, then log in again
2. Refresh your Clio Data (see here)
3. Enable searching for closed Matters (see here)