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Issue: Matter Custom Rates Appear Twice and Cannot Be Removed

Issue:

Environment:

  • Clio Manage

Additional Information:

This issue has been resolved on a go-forward basis, however customers who encountered it while this issue occurred must take the following corrective steps:

 

Resolution:

  1. Edit the Matter
  2. Change the User of one of the Custom Rates
  3. Save the Matter
  4. Edit the Matter (again) 
  5. Remove the edited rate (leaving only the one copy of the correct User) 
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