Introducing The Law Community, the online community just for Clio customers. Sign up now.

Client Having Trouble Receiving Forms in Grow


  • When sharing a form or Email, Client does not receive it
  • A client with Msn, Yahoo, or Hotmail email addresses do not receive emails


  • Clio Grow
  • Lexicata

Additional Information:

Confirm that there is an email address associated with the contact. 


Your email is not synced to your Clio Grow Account, meaning that emails sent from Grow are sent through our own email servers as opposed to your email.


Sync your email to your account. To do this follow these steps:

  1. Click Settings
  2. Click Email & Calendar Sync
  3. Click Sync email
  4. Login to your email provider

If you are still experiencing Sync Authentication Errors we suggest looking at this article: 

Sync Authentication Errors in Clio Grow


Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality