Issue:

• "Password does not meet strong password requirements" error appears even when the New password field says Strong

Environment:

• Clio Manage

Additional Information:

n/a

Cause:

Password reset link is in the junk folder of the email provider (such as Outlook)

Resolution:

1. Move the email with the password reset link from your junk/spam/deleted folder into your inbox
2. Reopen the link
3. Setup the new password