Objective:

• Error When Editing Clio Connect Email

Environment:

• Clio Manage
• Clio Connect

Additional Information:

For a list of scenarios involving changing emails for Clio Connect check out this article: 

Clio Connect: Changing Email

Procedure:

• Firm
  • It's possible that another Contact in your Clio account has already been set up as a Clio Connect email. If this is the case, you can free that email up for re-use by:
    • Editing the original Contact and editing the "Clio connect email" or
    • Deleting the original Contact that's associated to that "Clio connect email" 
  • Note that anything shared to the original Contact will need to be re-shared. 
• Clio Connect User
  • Log into your Clio connect account that is currently using the email you wish to change
  • Change your email
  • Log into your Clio connect account that whose email you wish to change
  • Change your email.