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Bill Shared With Multiple Contacts, But "Pay Bill" Button is Invalid for Some Contacts

Issue:

  • When sharing the bill with two contacts at separate times, the first link becomes invalid
  • Why is my client's "Pay Bill" button not working?

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

When a bill is shared with one contact, it will come with an active Pay Bill button. If the same bill is shared again with another Contact within 10 minutes, that second contact will receive the same link. Both links will be active and each of them will be able to pay using the button.

However, if the bill is shared again with another contact or contacts after 10 minutes, the first link becomes invalid as Clio has to generate a new unique payment link for the bill.

Resolution:

Re-share the bill with the original Contact (and all other contacts at once if needed). For more information on how to re-share a bill, please click here.

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