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422 "The change you wanted was rejected" Error When Saving a Form

Issue:

  • Form not saved when logged out of Grow

Environment:

  • Clio Grow

Additional Information:

For information on how long you stay logged into Grow, see here

Cause:

This occurs when a Form is opened and then the user is logged out of Clio, and the Form is submitted before logging back in. 

Resolution

If you are uncertain as to whether you are logged into Clio when submitting a form:

  1. Open a new tab in your web browser 
  2. Go to https://grow.clio.com
  3. Log in, if necessary.

If you do not need to log in in step 3, you are already logged in. 

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