- Error message: "Matter Cannot be Created" appears when saving matter/contact in Lexicata/Grow
- Clio Grow
Check the Email field to see if a valid email address is entered. If it shows as "Client Name - - Ruby Mail", this is not a valid email. Please remove the text in the Email field then proceed to complete the Intake Form.
Information incorrectly migrated from Ruby Receptionist.
- Check every field in the Contact/Matter you are trying to save.
- Most likely the format of one of the fields is incorrect or wrong information is populated into a Contact/Matter from Ruby Receptionist
- Correct/remove field information (such as email address, phone number, etc.)
- Save the Contact/Matter