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Why Is It Taking So Long to Search for Clients in Lexicata

Issue:

  • When looking for client names in the global search bar in Lexicata/Grow, it takes a long time for the results to load.

Environment:

  • Clio Grow
  • Lexicata

Additional Information:

n/a

Cause:

Wifi network connection

Resolution

  1. Go to clio.com or any other site
  2. If you have Clio Manage as well, search for any clients in the search bar at the top
  3. If clio.com/another site or searching for clients in Clio Manage also take too long to load, then it is most likely a network issue
  4. Speak with your IT department to get the network connection back to normal
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