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Why Aren't Attachments Showing in Documents After Emails Were Filed Into Matter Communications?

Issue:

  • Do attachments that are in the body of emails show up in Documents of Matters?

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

Attachments have been dragged and dropped into the body of emails.

Resolution:

  1. Download the attachment from within the body of the email into your computer/phone
  2. Upload the attachment from your computer/phone into clio

or

  1. Resend the email by attaching documents using the attach option in your email
  2. File the email into Matter Communcations

 

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