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Issue: Unable to Verify Email Change With "Sorry, This Request Cannot Be Processed at This Time" Error

Issue:

  • "Sorry, this request cannot be processed at this time" Error when attempting to confirm email address for user whose password has expired

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

  • This occurs when a user's Password has expired (see here)

Workaround:

Reset the Password for email you wish to change and provide a new Password, then change the email. 

 
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