Learn how legal professionals use technology to adapt to consumer expectations in the 2021 Legal Trends Report

Issue: Unable to Verify Email Change With "Sorry, This Request Cannot Be Processed at This Time" Error


  • "Sorry, this request cannot be processed at this time" Error when attempting to confirm email address for user whose password has expired


  • Clio Manage

Additional Information:

  • n/a


  • This occurs when a user's Password has expired (see here)


Reset the Password for email you wish to change and provide a new Password, then change the email. 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality