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Cannot Delete an Account in Clio Payments to Link the Correct Account


  • I accidentally linked my operating account in LawPay to my Clio Payments account and marked it as a trust account
  • Trying to delete the incorrect account from online payment settings but getting a blue screen error when trying to delete the incorrect account "Something went wrong. We've been notified. Please try again in a few minutes. If this error persists please email us at to let us know."


  • Clio Manage

Additional Information:



This happens when there are no active operating accounts in LawPay


In LawPay:

  1. Activate or add an operating account

In Clio:

  1. Click Settings 
  2. Click Clio Payments
  3. Accounts should now be mapped correctly, if not manually map them to the correct account


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