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Why Did My Matter Numbers Change?

Objective:

  • How did my matter numbering change to a different set of numbers and how do I change it back?

Environment:

  • Clio Manage

Additional Information:

  • n/a

Answer:

The Matter Numbering was set to manual and applied to all existing Matters.

Here's how to bring the original Matter Numbers back:

  1. Click Settings
  2. Click Practice
  3. Click Matter Numbering
  4. Under Select template dropdown, select Standard
  5. Ensure that the format is the same as before on the right side of the screen
  6. Check the second box that says: Update all existing Matters to reflect new numbering scheme
  7. Click Update Settings

 

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