Clio for Co-Counsel was formerly called Clio Connect. (North American accounts only) It remains Clio Connect for EMEA customers. If you are looking for support articles on our enhanced client portal, Clio for Clients, access them here.
Internal messages were formerly called secure messages. (North American accounts only) It remains Secure Messages for EMEA customers.
Issue: Clio Connect is able to edit Time Entries that's on a Draft Bill
Clio Connect Users are able to edit Time Entries that have already been added to Draft Bills.
After saving changes to a Time Entry in Clio Connect (when it has already been added to a draft Bill), the Time Entry becomes unbilled in Manage. This means that the Time Entry can then be added to another Bill and it remains on the initial draft Bill as well. At this point, both Bills can be approved and paid as normal.