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Unable to Scan Documents into ScanSnap Home

Issue:

  • Documents not showing in ScanSnap Home Page
  • No way to send scanned documents from ScanSnap to Clio
  • Cannot find a way to make Clio the destination for ScanSnap scans

Environment:

  • Clio Manage
  • ScanSnap

Additional Information:

n/a

Cause:

Clio application not selected as the source in ScanSnap

Resolution:

  1. Open ScanSnap Home
  2. Click the Scan button (on the top left)
  3. Click Autoscan
  4. Scroll down to the bottom
  5. Under the Send to dropdown, select Clio

 

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