Objective:

• To know if Clio Support can help clients with emptying the Leads Inbox in Lexicata/Clio Grow, since it is full of Ruby information even though it has already been disconnected.

Environment:

• Clio Grow

Additional Information:

n/a

Answer:

Unfortunately, no.  Please reach out to Ruby and ask them to investigate why it is that they are still triggering submissions. Ideally, they should remove the Grow lead inbox token from their end.