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[Clio Grow + Ruby] Where is the Audio File for the Voicemail that Arrived in my Lead Inbox

Objective:

  • Why did my voicemail not have an audio clip attached?
  • Where is the audio file for my voicemail?

Environment:

  • Clio Grow
  • Lead inbox
  • Ruby

Additional Information:

n/a

Procedure:

When you receive a voicemail through your Lead Inbox, you will typically receive a status message stating the action was sent to your Voicemail with an audio file attached. 

If you are unable to find the audio clip, reach out to Ruby on through their website or by calling 866-611-7829 Monday to Friday from 6:00 am – 5:30 pm PST. 


Sample Lead Inbox Message:

---------- Call Information ----------

From Caller Id: [Lead name]
From Caller Number: [Lead Number]
Date: [Date of Call]
Total Call Duration: [00:00:00]
Receptionist Duration: 00:00:00

---------- Call Message ---------
From Name: [Lead name] 
From Number: [Lead number]
From Company: [Message]
Actions: Sent To Voicemail [audio clip attached]

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