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Wrong User's Name Shows in Clio Activities and Timeline When Saving Time Entries in AlphaDrive

Issue:

  • Another person's name shows in Activities/Timeline of Matter when saving Activities in Alphadrive

Environment:

  • Clio Manage
  • AlphaDrive

Additional Information:

n/a

Cause:

Unknown

Resolution:

  1. Reinstall AlphaDrive with your credentials (instead of the wrong user's credentials)
  2. If that does not fix the issue, please contact AlphaDrive

 

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