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Issue: "Your calendar sync is taking more than 2 hours to update."

Issue:

  • Google Calendar sync has not updated in more than 2 hours
  • Office 365 Calendar sync has not updated in more than 2 hours

Environment:

  • Clio Manage

Additional Information:

This issue occurs for both the Google Calendar sync and the Office 365 Calendar sync. 

Answer:

Some users' calendars in Clio Manage may be taking more than 2 hours to update with the Google or Office 365 calendar sync.

To resolve this:

  1. Click on the Calendars tab
  2. Look for the Warning message in the bottom-right hand corner
  3. Click "Click here"

    Screen_Shot_2019-07-02_at_10.19.30_AM.png

  4. Click Stop Sync for the appropriate Calendar

    Screen_Shot_2019-06-18_at_2.34.20_PM.png

  5. Click Sync for the appropriate Calendar

    Screen_Shot_2019-06-18_at_2.36.29_PM.png

Once the sync has completed, your Calendar will be up to date.

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