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Why are my Emails being filed to the wrong Matter in Clio Manage


  • Gmail extension/Maildrop issue.
  • When using Maildrop or Gmail extension, the email communication is being filed to the incorrect Matter. 
  • Emails logged to wrong Matter. 


  • Clio Manage

Additional Information:

  • n/a


Likely incorrect matter number is being chosen. Be careful when filing. Depending on the matter numbering if filed incorrectly from the beginning, can cause further issues down the track. 

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