Learn how legal professionals use technology to adapt to consumer expectations in the 2021 Legal Trends Report

Why are my Emails being filed to the wrong Matter in Clio Manage

Objective:

  • Gmail extension/Maildrop issue.
  • When using Maildrop or Gmail extension, the email communication is being filed to the incorrect Matter. 
  • Emails logged to wrong Matter. 

Environment:

  • Clio Manage

Additional Information:

  • n/a

Answer:

Likely incorrect matter number is being chosen. Be careful when filing. Depending on the matter numbering if filed incorrectly from the beginning, can cause further issues down the track. 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality