Note: We are gradually releasing this new account management functionality and the behavior for how you change your billing cycle will depend on which version of Clio Manages account management functionality you have.
What is Clio's new license and user management behavior?
Terminology update for the billing cycle.
Clio will now be referring to a monthly billing cycle as a 30-day billing cycle and our annual/yearly billing as a 365-day billing cycle as this reflects the true state of our billing cycles.
Upgrades and expansions will be charged immediately.
When you add licenses or upgrades to your plan, a prorated charge covering the time between now and your next billing date will occur immediately. Also, switching billing frequency from 30-days to 365 days will occur immediately (a prorated amount for the remaining time on the existing 30-days subscription, will be deducted from the cost of the new 365-days subscription.)
Downgrades and reductions will be scheduled.
You can decrease the number of licenses on your account or request a downgrade to your plan at any time. Such changes and reduction in cost will be scheduled to take place at your next billing date.
Changing Your Bill Cycle
To change your bill cycle, navigate to Settings and click on Account and Payment Info. Next click Payment info and choose Change to 30 Day or 365 day subscription depending on your current billing cycle.
Preview of Cost
If you are switching from 30 day to a 365 day billing cycle, the change will take place immediately and you will be charged a prorated amount for this change. On the screen, you will see a preview of your next years' charges on the new billing date as well as the prorated amount you will pay today.
If you are switching from 365 day to a 30 day billing cycle, the change will be schedule to take place on your next bill date. On the screen, you will see a preview of your next bill under your new billing cycle.
Confirm the Change
Once you confirm the change to your billing cycle your card will be processed and 1 hour later.