Issue:
- Format of documents change when forwarding email from PDF to something that cannot be opened
- Documents in a different format in Documents tab
Environment:
- Clio Manage
Additional Information:
- n/a
Cause:
- There is probably a document scrubbing software on the computer that automatically scrubs documents in attachments when forwarding an email
Resolution:
Remove or disable the document scrubbing software and then forward the email.