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Why Does the Format of Attachments Change When I Forward Emails to Clio With MailDrop?

Issue:

  • Format of documents change when forwarding email from PDF to something that cannot be opened
  • Documents in a different format in Documents tab

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

  • There is probably a document scrubbing software on the computer that automatically scrubs documents in attachments when forwarding an email

Resolution:

Remove or disable the document scrubbing software and then forward the email. 

 

 

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