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Why Does the Bank Activity Report Show a Double Refund?

Objective:

  • Bank Activity Report showing two outs for a refund
  • Bank Activity Report shows two negative amounts after refund 
  • Refunded a payment and it shows twice on the Bank Activity Report
  • Why Does the Bank Activity Report show a refund twice

Environment:

  • Clio Manage

Additional Information:

When the funds are refunded at the Matter level the Bank Activity Report will show three transactions (which makes it look like the refund was done twice)

Transaction one = Funds being removed from the Matter level

Transaction two = Funds being added to the Client level

Transaction three = Funds being removed from the Client level for the refund 

Answer:

The Bank Activity Report is showing the true path of the funds.

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