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Fully Paid Bill is Showing as Unpaid with a $0 Balance

Issue:

  • Bill is not changing to "Paid" state
  • Invoice has been paid off but is staying as "Unpaid"
  • There is no Balance left on a bill but it is still in "Unpaid"

Environment:

  • Clio Manage

Cause:

This can be caused when multiple Clio Payments are linked to an invoice.

Resolution:

  1. Please contact Clio Support on one of our support channels. Once we have located the bill with you, we will have our Technical Escalations team run a tool which will recalculate and correct that Bills balance

    Chat

    North America

    • Click on the Help button at the bottom-right of the Clio screen
      OR
    • Click on the chat button from bottom-right of the Clio site

    Europe, Middle East, Africa

    • Click on the chat button from bottom-right of the Clio site

    Phone

    North America

    • 1-888-858-2546 (toll free)
    • 604-210-2944

    Europe, Middle East, Africa

    • 44-800-433-2546 (UK Freephone)
    • 44-333-577-2546 (UK Mobile Freephone)

    Email: support@clio.com

 

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