Clio Cloud Access Grant is closing September 24. Apply for your free pass to the Clio Cloud Conference today.

Why is My Related Contacts Import Stuck in Progress?

Objective:

  • When I upload an import into the Imports page, the State column shows as In Progress for a long time.
  • Related Contact Import stuck In Progress
  • Import progress is incomplete
  • Import In Progress 

Environment:

  • Clio Manage

Additional Information:

  • n/a

Answer:

The status indicator for related contacts on the importer doesn’t work but the import should be successful.

You can check to make sure that all the related contacts have been imported by searching for the last related contact or matter on your import list in Clio.

 

 

Was this article helpful?
This information is confusing or wrong
This isn't the information that I was looking for
I don't like this functionality