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Why Can't I View a Matter From the Billing/New Bills Page?


  • Unable to Access Matter I can see in Billing/Billable Clients/New Bills
  • Error when Clicking on Matter name:  "Unable to view matter. You either don't have access to this matter or it doesn't exist."


  • Clio Manage

Additional Information:

  • Some firms would like Users to be able to Generate Bill's, but not have access to the Matter. We have decided to enable this workflow. 


The Matter permissions are set to a different User/Group that you are not a part of. To fix this, another User who has access to the Matter, will need to change the Matter permissions to include you.

Click here to learn how to change a Matter's Permissions.

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