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My Attorney Shared a Document with Me, But the Shared Link Brings Me to the Sign In Instead the Sign Up Page for Clio Connect

Objective:

  • After a file has been shared by email, I was prompted to sign in to Clio Connect even though I don't have a Clio Connect account.

Environment:

  • Clio Manage

Additional Information:

  • If the email is correct, please click the "Forgot my password" link to create a new password. 

Answer:

The attorney may have shared the document with a different email of yours. 

Please check with them if that is the case.  If so, then have them share the document with the correct email address or use the other email address to sign into and access the document through Clio Connect.  

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