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Why Can I Not See Fees Earned On a Contingency Fee Matter

Issue:

  • Customer can not see Fees Earned Tab on a Contingency Matter
  • Where is the Fees Earned option? 
  • Unable to use Fees Earned option on Contingency Matter
  • The Fees Earned Button is Missing From the Matter Dashboard
  • I can't find the Fees Earned button when I go to the Matter Dashboard
  • Unable to find Fees Earned 
  • Where did Fees Earned go?
  • Fees Earned button not visible
  • Fees Earned on Contingency Matter not visible

Environment:

  • Clio Manage

Additional Information:

Cause:

  • If you would like the ability to see Fees Earned on a Contingency Matter, the Matter must be set to billable. 
  • User Rate Visibility is set to None or Limited 

Resolution:

To change the User Rate Visibility, follow the steps below:

  1. Go to Settings
  2. Manager Users
  3. Change the User Billing Rate visibility to All
  4. Refresh the Matter page and now the Fees Earned should appear on the Matter Dashboard.Screen_Shot_2019-09-10_at_6.45.08_PM.png

 

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