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Why do I get the Error Message: "Currency Isn't Supported for This Account" When a Client Tries to pay via Clio Payments?

Objective:

  • Clio payments is getting an error message
  • Why is the Client getting an error message when playing online
  • What is the error code: Currency isn't supported for this account

Environment:

  • Clio Manage
  • Clio Payments

Additional Information:

For further information on changing the default currency on your account or a bill, please see the following:

Answer:

This is because your firm's default currency on your bill is different from the currency of the credit card the User is paying with.

 

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