Issue

• Your calendar sync between Clio and Google has stopped updating.
• I saw the error message “Action required: Your Google credentials have expired, causing your sync to stop updating. To re-authorize your sync, sign-in to Google.” on a banner above the calendar or on the Contacts and Calendars Sync page. What does this mean?
• I need more information about this message “Action required: Your Google credentials have expired, causing your sync to stop updating. To re-authorize your sync, sign in to Google.”

Environment

• Clio Manage

Additional Information

• n/a

Cause

This message means that the authorization between Clio and Google has expired.

Resolution

To re-authorize:

1. Navigate to the Contacts and Calendar Sync page.
2. Click Sign in to Google.