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What does “Action required: Your Google credentials have expired, causing your sync to stop updating. To re-authorize your sync, sign-in to Google.” mean?

Issue

  • Your calendar sync between Clio and Google has stopped updating.
  • I saw the error message “Action required: Your Google credentials have expired, causing your sync to stop updating. To re-authorize your sync, sign-in to Google.” on a banner above the calendar or on the Contacts and Calendars Sync page. What does this mean?
  • I need more information about this message “Action required: Your Google credentials have expired, causing your sync to stop updating. To re-authorize your sync, sign in to Google.”

Environment

  • Clio Manage

Additional Information

  • n/a

Cause

This message means that the authorization between Clio and Google has expired.

Resolution

To re-authorize:

  1. Navigate to the Contacts and Calendar Sync page.
  2. Click Sign in to Google.
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