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Why Do My Documents Appear Blank After Saving From Clio Launcher?

Issue:

  • Documents show as blank after making revisions via Clio Launcher
  • Documents no longer open in Word
  • Documents no longer open as PDF

Environment:

  • Clio Manage

Additional Information:

  • To see how to rename documents. Click Here

Cause:

  • Document and files can appear blank if the naming convention does not have the file extension at the end (ie. .docx, .pdf, .jpeg)

Answer:

Please add file extension after file name or during the renaming process of the file.

Example:  "Test Document.doc" or "Test photo.PNG" instead of "Test Document" or "Test Photo"

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