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"Something went wrong when executing the Add-on" Error Message After Installing the Gmail Add-on

Issue:

  • When the customer clicks on the Clio Gmail Add-on icon they are presented with an error message saying "Something went wrong when executing the Add-on"

Environment:

  • Clio Manage

Additional Information:

If you are unable to uninstall the Gmail Add-on fully, please see here for steps to fully uninstall

Cause:

The Add-in wasn't fully installed.

Resolution:

Un-install the add-on:

  1. Click your photo in the top right corner while in Gmail
  2. Click Manage your Google Account
  3. Select Security in the left navigation
  4. Click Manage 3rd Party Access
  5. Select Clio for Gmail Add-on Remove Access
  6. Install the Gmail Add-in as per the steps in this article
    If prompted, select "Individual Installation" rather than "Domain-wide  installation"

 

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