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Recurring event with an occurrence that overlaps another occurrence

Issue:

  • Your event failed to sync
  • The following event series cannot be synced to Office 365 from Clio

Environment:

  • Clio Manage

Additional Information:

n/a

Cause:

The following event series cannot be synced to Office 365 from Clio: A series of events that have instances of that series overlapping one another.

If you want this series of events to sync to Office 365, find the overlapping events in Clio and delete one instance. You can then create this event as a separate unique event.

Resolution:

  1. Locate the events that are occurring at the same date and time.
  2. Delete events until there is only one event at that date and time.
  3. If you need the duplicate event, create a new, single event.
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