Objective:

• Grant access for traffic from my desktop to get to Clio for Launcher

Environment:

• Clio Manage

Additional Information:

• The steps to access Whitelisting settings vary from Firewall software to software.
• Configuring Whitelists for a Proxy server may require the aid of an IT professional.
• If your Firewall uses Deep Packet Inspection, you may also need to Whitelist the following Domains specifically for Deep Packet Inspection as well. 

Procedure:

1. In your Firewall or Proxy server configuration settings Whitelist the following two Domains:  
   1. *.app.clio.com
   2. *.amazonaws.com
2. In Clio, refresh the page
3. Attempt to use Clio Launcher again