Objective:
- Acquire Warn and Error logs
Environment:
- Clio Launcher
Additional Information:
Logs were kept for Launcher 1.0 Build 5547 or higher.
Procedure:
Automatic Procedure
Clio Launcher 2.0 build 2610 or higher has the ability to retrieve log files automatically and send them to Clio.
- Run Clio Desktop or Clio Launcher
- Click on the Clio Desktop/Clio Launcher icon in the Taskbar (PC) or Menu bar (Mac)
- Click the gear shaped icon
- Ensure your Launcher version is 3.2 build 1568 or higher
- Click Support
- Click Send Error Log
- Inform Clio Support that you have sent the log so that it can be retrieved
Manual Procedure
PC
Note: Some folders may be invisible, to make them visible please see Show hidden files
- Open a new file explorer window (click Ctrl + E)
- Click on Users
- Click on the User name you use to log into your PC
- Click AppData, then Roaming
- Logs for Clio Launcher older than 2.0 will be found in the Clio Launcher > logs directory
- Logs for Clio Launcher 2.0 and newer will be found in the Clio Launcher > Clio Launcher > logs directory
- Find "launcher.log"
- Send it to Clio Support (support@clio.com)
Mac
- Open Finder
- Select your Hard Drive (Macintosh HD)
- Select Users
- Click on the User name you use to log into your Mac
- Go to Library, then Logs, then Clio Launcher
- If you don't see the Library folder, the folder may be hidden
- Click Go in the menu bar
- Hold down the "option" key
- Choose the Library option that appears
- Go to Logs, then Clio Launcher
- Find "launcher.log"
- Send it to Clio Support (support@clio.com)
If you do not see the Hard Drive in your Finder, please follow these steps:
- Click on Finder
- Click on Finder in the tool bar
- Select Preferences
- In the Side Bar column, under the locations Header, check Hard Disks