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MailDrop To and From Names Showing Incorrectly

Issue:

  • MailDrop To and From names showing incorrectly
  • Why are the To and From fields showing the wrong name under Email Communications?

Environment:

  • Clio Manage

Additional Information:

  • n/a

Cause:

  • MailDrop Alias' has been created with the associated email address with the incorrect name

Resolution:

  1. Go to Settings
  2. Click on Profile
  3. Click on Mail Drop Email Aliases, found on the top of the page
  4. Ensure that User's and Email Addresses are populated with the correct information

 

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