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Why Can't ScanSnap Find Clio Launcher in the Profile List?

Objectives:

  • Cannot upload documents via Scansnap
  • Clio launcher not uploading documents on Scansnap

Environment:

  • Clio Manage
  • Scansnap

Additional Information:

n/a

Cause:

Clio Launcher has been installed as a nonadministrator.

Resolution:

Uninstall Clio Launcher (steps can be found here) and then reinstall as an administrator. Once re-installed, add a profile to ScanSnap and then scan the document again.

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