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Email to Export Data From Clio Grow Not Delivered To Inbox

Issue:

  • Unable to Export Data From Clio Grow 
  • Unable To Export From Clio Grow

Environment:

  • Clio Grow
  • Office 365

Additional Information:

  • n/a

Cause:

Email blocked by the HostedContentFilterPolicy within Office 365.

Resolution:

1. Go to the MS 365 Admin Center & Expand the navigation pane by clicking on “show all”

2. Click on Exchange link

3. Under “protection”, click on quarantine (if prompted go to new quarantine view)

4. Once quarantined emails are displayed, check the box next to the emails you want to release.

5. Click the release then close button

Emails will then be delivered to your inbox.

 

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