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Secure Message Still Showing As Unread After Reading the Message

Objective:

  • Secure Message still showing Unread

Environment:

  • Clio Manage
  • Clio Connect

Additional Information:

For more information on how to view Secure Messages, click here 

Answer:

The Contacts listed under "From" and "To" must read the message for the Unread tag to be marked as Read.

Please reach out to the contacts involved to read the message in order to remove the Unread tag.

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